Our Delivery Promise to You
At Decorative Mirrors Online Ltd, “DMO”, successful delivery of your chosen products is of crucial importance to us. Above all, we want you to be happy with your purchase, and that it gets to you in perfect condition, and within the stated time frame.
Our Method of Despatch
Sending a mirror through a national courier network does not meet with the standards that we set out to provide you with. Our method of dispatch is through a more personal, privately run transport service with their own fleet of vehicles throughout the UK. On occasions, when delivering within the M25 we may use alternative single pickup or single drop off services.
Non UK Mainland & Europe Deliveries
All prices quoted on the site include delivery to anywhere within the UK mainland. For deliveries to Ireland please note there will be an additional £30 delivery charge to pay.
Europe- We are very pleased that after a long time searching we do now have a reliable, caring transport company who regularly deliver fragile items throughout mainland Europe. Please contact us for an accurate delivery quote, either by email or by calling us on 0844 4145821. Please state which mirror you are interested in and which postcode we will be delivering to.
Goods supplied within the UK mainland will normally be delivered within 5 working days of receipt of full payment and order being accepted. Our transport specialists will contact you by phone, in advance, to notify you of their intended delivery date and time.
In the unlikely event that your requested item has become out of stock since the time of placing the order, we will contact you within 24 hours to discuss your preferred options.
Should you require express delivery then please contact us by email and we will respond as quickly as we can.
Accepting your delivery
Please ensure you thoroughly check your items for any damage at the point of delivery. Once goods are accepted signed or not signed for, no responsibility can be taken by DMO for any loss or damage whatsoever.
In the unusual event that your item arrives damaged, please do not accept the delivery and call us for a replacement.
Items are delivered to the required delivery address only to the ground floor.
The packaging is done for maximum protection and not for the "look". In many cases the mirrors are re-inspected after manufacture and therefore the packaging has been re-taped. This reduces the amount of new packaging which in turn helps to reduce waste. Most of the packaging is recyclable.
FREE RETURNS – THE ULTIMATE PEACE OF MIND.
Buying a mirror online is fantastically convenient, but what happens if you are not happy with your purchase? At DMO we believe in serving you, our customer to the best of our ability – offering you the best possible, risk free service that we can. To that effect, we are pleased to confirm that in the unlikely event that you wish to return your purchase we will organise the return for you at NO EXTRA COST. All we ask is that you notify us within 3 days of delivery, and that the mirror is put back into its original packaging and resealed. Of course we accept returns within 30 days, but these would need to be returned to us at your own cost.
NB THIS FREE RETURN POLICY APPLIES ONLY IN MAINLAND UK. Please contact us directly if you are ordering/returning from Northern Ireland or Eire.
Simply call us on 0844 4145821 or email firstname.lastname@example.org