Our Delivery Promise to You

At Decorative Mirrors Online Ltd, “DMO”, successful delivery of your chosen products is of crucial importance to us. Above all, we want you to be happy with your purchase and that it gets to you in perfect condition within the stated time frame.

Our Method of Delivery

For our larger and more delicate mirrors, our chosen delivery method is through a specialised mirror delivery transport service who operate their own fleet of vehicles throughout the UK.  This service works with defined delivery windows, dependent on customer postcode. We will let you know about your exact dispatch date when we contact you to arrange delivery.

For our smaller mirrors, we make use of a highly reliable, fast and careful courier service. This means we can often deliver your chosen mirror within 2 days of you placing your order.

Non UK Mainland Deliveries

All prices quoted on the site include FREE delivery to anywhere within the UK mainland. For deliveries to Northern and Southern Ireland and the Channel Islands, IOM, IOW and the Highlands and Islands we reserve the right to ask for an additional £20- £70 dependent on mirror size(s), number of mirrors and delivery address. Please call us if you would like a quotation before ordering.

Europe and Rest of World Deliveries

We frequently and successfully send our mirrors to many countries in mainland Europe. Before placing your order, please contact us for an accurate delivery quote, either by email at hello@decorativemirrorsonline.co.uk or by calling us on +44 1635 818800. Please let us know which mirror(s) you are interested in and to which city, country and postcode we will be delivering to.

We regret that we are currently unable to deliver any mirrors outside of Europe. However if you are able to organise your own transport please do get in touch with us and we can discuss the options. 

How Quickly?

Mirrors to be supplied within the UK mainland will usually be delivered within 5-7 working days of receipt of full payment and your order being accepted.  We will contact you by email or phone/text, in advance, to notify you of their intended delivery date and time.

We can often get mirrors to you much quicker, depending on the mirror and your location – so if it’s urgent give us a call or email us at hello@decorativemirrorsonline.co.uk and we will do what we can to meet your delivery timetable (this may be subject to an additional fee).

Any mirrors stated as ‘Made to Order’ will be delivered within 28 days of order and receipt of full payment.

In the unlikely event that your requested item has become out of stock since the time of placing your order, we will contact you within 24 hours to discuss your preferred options.

Where to?

Items are delivered to the required delivery address as supplied. Items will be delivered to the ground floor or pavement level only.

Accepting your delivery

Please ensure you thoroughly check your items for any damage at the point of delivery. Once goods are accepted signed or not signed for, no responsibility can be taken by DMO for any loss or damage whatsoever. 

In the unusual event that your item arrives damaged, please do not accept the delivery and call us for a replacement.

Packaging

The packaging is done for maximum protection and not for the "look". In many cases the mirrors are re-inspected after manufacture and therefore the packaging has been re-taped. This reduces the amount of new packaging which in turn helps to reduce waste. Most of the packaging is recyclable.

FREE RETURNS – THE ULTIMATE PEACE OF MIND.

Buying a mirror online is fantastically convenient, but what happens if you are not happy with your purchase? At DMO we believe in serving you, our customer, to the best of our ability – offering you the best possible risk free service that we can. To that effect, we are pleased to confirm that, in the unlikely event that you wish to return your purchase, we will organise the return for you at NO EXTRA COST. All we ask is that you notify us within 3 days of delivery, and that the mirror is put back into its original packaging and resealed. Of course we accept returns within 28 days, but these would need to be returned to us at your own cost.

NB: OUR FREE RETURN POLICY APPLIES ONLY IN MAINLAND UK. Please contact us directly if you are ordering/returning from Northern Ireland, Eire or Europe.

To organise your return simply call us on 01635 818800 or email hello@decorativemirrorsonline.co.uk